1. Plans and prices
Serilo plans to offer monthly and annual subscriptions. Prices and plan details have not been announced. No payment is required or authorised merely by requesting access or reading this page.
Before accepting payment, we will identify the service provider and show the plan, features and limits, billing period, amount payable in LKR, applicable taxes, payment method, and any renewal arrangement. A trial, discount, refund guarantee, or annual saving applies only if expressly included in the offer.
The following is the proposed launch policy. Your accepted order must make the commercial arrangement clear before a subscription starts.
2. Payment and renewal
A monthly plan covers the stated monthly service period; an annual plan covers the stated annual service period. Recurring charges will be made only after the amount or method for determining it, frequency, and cancellation route have been disclosed and you authorise them. Otherwise, renewal will be manual.
We will disclose a future price change before it applies and obtain any acceptance required by law. A new price will not be applied retrospectively to an agreed prepaid period.
If a payment fails, we will explain how to resolve it and give a reasonable opportunity to do so before restricting service, except where immediate restriction is justified by fraud, security, or law.
3. Cancellation
An authorised representative can request cancellation at serilo.app@gmail.com. Include the shop and account contact information needed to identify the subscription. Do not send a password or payment-card security information.
Cancellation prevents the next authorised renewal once it takes effect. For an ordinary cancellation, access continues to the end of the paid period unless you request an earlier closure. We will confirm the effective date and any remaining payment or data-return arrangements.
Deleting an app bookmark, clearing browser storage, or stopping use does not itself cancel a subscription. Subscription cancellation does not automatically delete transaction records.
4. Refunds and service failures
Under the proposed policy, an ordinary change-of-mind cancellation does not automatically qualify for a partial refund of an already started monthly or annual period. A different promise in the accepted offer applies where stated.
We will investigate duplicate payments, incorrect charges, unauthorised charges, and failures to provide the agreed service. Where a refund or another remedy is required by Sri Lankan law, this policy does not exclude it.
If Serilo ends a prepaid service for its own business reasons, rather than the shop’s material breach, we will refund the unused prepaid service fees for the remaining period. Refunds for a service failure will be assessed fairly against the agreed service and applicable remedies.
We will explain a refund decision and arrange an approved refund without unreasonable delay. We will confirm the method and expected processing time. A payment provider or bank may have its own settlement time.
5. Records and complaints
The final service order must describe how and for how long a shop can obtain its records after termination and how subsequent deletion or legally required retention will work. Do not assume that cancellation immediately erases the database.
Email serilo.app@gmail.com with a billing concern and relevant invoice or payment reference. This policy concerns payments for Serilo subscriptions. Refunds for a shop’s repair or retail transaction must be requested from that shop.
These terms do not remove rights under the Consumer Affairs Authority Act or other applicable Sri Lankan law. You may use an available regulatory or court remedy without waiting for an internal process to finish.