1. Contact Serilo
For support, subscriptions, privacy requests, security reports, complaints, or legal correspondence, email serilo.app@gmail.com. Describe the issue and provide the minimum account or job information needed to identify it.
Do not send device unlock credentials, account passwords, one-time passwords, card security codes, bulk customer exports, or unnecessary identity-document copies. If sensitive evidence is necessary, contact us first to agree an appropriate method.
2. Launch and operator information
Serilo is an early-stage software product focused on Sri Lankan repair workshops and phone retailers. No company-registration number, incorporated status, or registered office is claimed on this page.
The person or legal entity providing the service and its relevant business/contact details must be identified before the final service agreement and privacy disclosures are put into effect for paid launch. The current pages remain pre-launch drafts while those details are being established.
3. A repair or purchase from a shop
For a repair status, device collection, estimate, warranty claim, or retail refund, contact the shop named on your job card, estimate, or receipt. Serilo provides the software; the shop provides its own repair or retail service.
If your concern is about Serilo’s own processing or you need help identifying the responsible shop for a privacy matter, contact us. This distinction does not remove any obligation Serilo has under applicable law.